Welcome to QuaverEd technical support!
Here you can learn about the many options for integrating Quaver products with district platforms as well as general IT information.
Below are some general troubleshooting tips for when something isn’t working. If you have tried all of these, then you can always email us at TechSupport@QuaverEd.com or call (866) 917-3633.
“_______ isn’t working, what do I do?” #
Check Your Internet Speed #
- Your device must have a download speed of at least 10 Mbps at the minimum, but 25 Mbps or faster is recommended in order for QuaverEd resources to perform as intended. Visit www.speedtest.net or www.fast.com to check your internet speed. If your test results are lower than 10 Mbps, we recommend reaching out to your school/district IT for further assistance with bolstering your internet connection.
Restart Your Device #
- If ever you experience an issue on your device, a quick restart should be the first tech check. It often resolves an array of user issues.
Clear Your Browser Cache #
- As you visit websites on your device, your browser stores (or “caches”) data to improve future load times when you revisit those sites. As we update the Quaver site, your browser may load a previous version that was stored in your browser cache. Here are instructions for clearing the cache on both Mobile and Desktop device browsers. When selecting a time range be sure to select “All Time” or the highest possible range.
Try a Different Browser #
- Such as Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge
Interactive Whiteboard (IWB) Settings #
- If you are using Quaver on a IWB, try to replicate the issue using only your computer, with a mouse and keyboard. If you are not able to replicate the same issue on your computer, then the IWB may be a factor. For best results, make sure your computer has a direct connection to your IWB using an HDMI cable.
We also recommend recalibrating your board. If you need assistance with that process, please reach out to your district’s IT team for assistance. Here are device requirements for using any QuaverEd curricula.
Update your Browser and/or Operating System #
- Browsers (where you visit websites) and Operating Systems (the software that allows you to use your device) are frequently updated. These updates include new features, enhanced security, and/or bug fixes. Here are instructions for updating your browser.
