Frequently Asked Questions

Orders

  • I am moving schools, and they also use Quaver. What should I do?

    Your account, once created, remains your personal account. You will not lose any of your custom created screens, lessons, or assignments.

    To transition to your new school, reach out to a supervisor or administrator responsible for the QuaverEd license at your new school. Ask them to add you to the Quaver license associated with your new district or school.

  • Who do I contact for Payment & Invoice questions?

    Customers: Contact our Accounts Receivable department to pay your invoice, ask questions about your payment status, or receive a copy of your invoice. You can call us at (615) 922-2018 or email us at AR@QuaverEd.com

    Vendors: Contact our Accounts Payable department to send an invoice or check on the status of an invoice. You can call us at (615) 922-2021 or email us at Accounting@QuaverEd.com.

Integrations (Single Sign-on & Rostering)

  • My district has set us up to access Quaver from our Single Sign-on platform, how do students and I log in?

    You can find instructions for accessing QuaverEd using Single Sign-on for all the platforms we integrate with here.

  • What Learning Management Systems (LMS) does QuaverEd integrate with?

    QuaverEd integrates with various LMS systems for SSO. ClassLink, Clever, Google, Schoology, Canvas, LTI, Identity Automation, and SAML/ADFS. Explore your options here and get in touch with our Integrations Team.

    QuaverEd also integrates with multiple rostering applications: Infinite Campus API, ClassLink OneRoster API, Google Classroom API, OneRoster CSVs, and PowerSchool API. Find them here.

    Get in touch with our Integrations Team at integrations@quavered.com to get started! 

Technology

  • Are you experiencing issues with any of QuaverEd’s websites?

    The QuaverEd status page communicates issues with our websites, including significant outages with the product, Single Sign-On, QuaverEd.com, or Help.QuaverEd.com.

    If you’re facing an unreported issue, please contact our customer service team at (866) 917-3633 or use the contact form.

  • What devices does QuaverEd technology support?

    QuaverEd curricula operate on most desktop, tablet, or mobile devices. There are certain minimums that must be met and versions of the browsers that are supported. 

    Apple, for example, has stopped supporting older versions of their iPads that may not function well with our curricula. However, our online platform is fully compatible with Chromebooks, Microsoft, Android, and Apple computers, tablets, and mobile devices currently supported by their manufacturers.

    The software and hardware specifications provided here are QuaverEd’s suggestions to ensure the best user experience while using QuaverEd products. Any hardware and software specifications outside of this scope could have varied experiences

  • What domains need to be whitelisted so I can access QuaverEd with no issues?

    To ensure teachers and students are able to access their curriculum resources and assignments, please ask your IT department to whitelist all subdomains of the following domains:

    • quavered.com
    • quavermusic.com
    • quavermic.com

    Whitelisting these domains will prevent students and teachers from experiencing any barriers to their QuaverEd resources, including the possibility of the website being restricted or blocked by a school or district server.

    If an IT professional needs additional information, please contact us. We will be happy to offer additional answers or support!

  • If I am experiencing technology issue when using QuaverEd, who can I contact for support?

    Our tech support team would be glad to help if you are experiencing issues. Please email us at TechSupport@QuaverEd.com or call (866) 917-3633.  

Additional Questions

  • Can I get Professional Development credit for attending a webinar or training?

    Yes, QuaverEd provides several professional development options tailored to diverse learning styles and schedules. If you’d like to receive PD credit, please complete the PD Credit form. A printable transcript will be sent to the email provided.

    Important: Please seek district approval prior to taking a PD course.

  • I am previewing a QuaverEd product. What do I do once my preview has expired?

    Once your free preview has concluded, take the next step in your QuaverEd journey and explore your purchasing options. Start by contacting your state sales director here

  • How do I receive the weekly e-newsletters?

    All of our current users receive regular newsletters throughout the school year with the latest news, helpful tips, and more. If you think you are not receiving these emails, make sure communications from QuaverEd are on your district’s approved email list. You can also email us at info@quavered.com and we can check to be sure you’re on our list!

    Side Note: When logged into your QuaverEd account, the Inbox, located next to the dashboard Menu notifies you of updates, product tips, and more! Be sure to check your Inbox.

  • What services do you offer beyond the curriculum?

    With each license, you will receive additional support including access to our Professional Learning Community, as well as training and webinars that can be done in person, virtual, or on-demand. You can learn more about our services here.