Welcome to QuaverEd!
Here, you can learn about the many options for integrating QuaverEd products with district platforms and general IT information.
If you experience any issues, please email us at TechSupport@QuaverEd.com or call (866) 917-3633.
Whitelisting Instructions #
Emails
Many schools employ firewalls that use Safe Sender lists, aka whitelists, that only receive email from allowed senders. If you or your district are not receiving emails from QuaverEd, we may need to be added to your Safe Sender list.
QuaverEd uses Campaign Monitor to send emails. If your whole school or district is not receiving emails, your IT administrator may need to add Campaign Monitor to the Safe Sender list.
If QuaverEd emails have been whitelisted, check your spam folder to ensure communication from QuaverEd is not landing there. If it is, mark it as “Not Spam.”
Domains
To ensure teachers and students are able to access their curriculum resources and assignments, please ask your IT department to whitelist all subdomains of the following domains:
- quavered.com
- quavermusic.com
- quavermic.com
Whitelisting these domains will prevent students and teachers from experiencing any barriers to their QuaverEd resources, including the possibility of the website being restricted or blocked by a school or district server.
If an IT professional needs additional information, please contact us. We will be happy to offer additional answers or support!
Device Requirements #
QuaverEd curricula operate on most desktop, tablet, or mobile devices. There are certain minimums that must be met and versions of the browsers that are supported.
Apple, for example, has stopped supporting older versions of their iPads that may not function well with our curricula. However, our online platform is fully compatible with Chromebooks, Microsoft, Android, and Apple computers, tablets, and mobile devices currently supported by their manufacturers.
The software and hardware specifications provided below are QuaverEd’s suggestions to ensure the best user experience while using QuaverEd products. Any hardware and software specifications outside of this scope could have varied experiences.
Troubleshooting Frozen or Slow Videos #
After launching a video, manually adjust the video resolution using the settings button in the lower-right corner of the video until buffering and freezing issues no longer occur. If your device uses WiFi to connect to the network, check if using an ethernet cable is possible.
If you are still having issues, please get in touch with your IT department for a setup review and necessary adjustments to fix the issue. Many teacher-reported slowdown issues have been resolved by following these troubleshooting steps:
Check Your Internet Speed – A minimum connection of 10 Mbps (download speed) is required for QuaverEd to run as intended on any device. You can check your connection by visiting www.fast.com. Repeating this test 2-3 times at different points during the school day to assess your connectivity over time is advisable.
Close Unused Browser Tabs / Programs – The performance of QuaverEd is increasingly affected by having more browser tabs and unused software programs open. Close any unused tabs and programs, and then try again.
Try a Different Browser – Use a different browser (Chrome, Firefox, Safari, Edge). Your default browser may also require an update (your district/school IT department might restrict this feature).
Plug It In – If you are using a laptop or tablet device, ensure the battery level is above 50% to prevent system throttling, which could lead to slow performance.
Restart Your Browser / Device – A fresh start can get things back on track. If you experience slowness on the QuaverEd site, quit and restart your browser or even restart your device.
It’s also possible that the QuaverEd servers are overloaded. Check our Site Status to see if QuaverEd is addressing any issues. Otherwise, call your district IT department to help solve the problem.
If you’ve tried all these troubleshooting steps and are still experiencing issues, don’t hesitate to contact your district IT department for further assistance.
Troubleshooting Content or Feature Updates #
Many websites, including QuaverEd.com, regularly update their sites with changes such as new images, text, sound files, interactivity, and more. Sometimes, to see the most updated version, you may need to clear your browser cache.
What is a Browser Cache, and What Does it Do?
When you visit a website, your browser downloads data from the site, which includes images, text, sound files, interactivity, and more. Your browser stores this data in a cache to retrieve when you revisit the site later, instead of downloading it each time. This speeds up your browsing experience when you visit and revisit websites.
How Often Should I Clear My Browser Cache?
Typically, clearing your browser cache won’t resolve any slow loading times you might experience. You should clear your browser cache only if the website doesn’t appear as expected. If QuaverEd screens take a long time to load, avoid clearing your browser cache, as it may slow things down further.
Clearing Your Browser Cache for QuaverEd.com
At times, you may encounter loading issues with certain activities or slides when using QuaverEd products. Clearing your browser cache could potentially resolve these issues. Please select your browser from the list below to see instructions on how to complete this process. (Note: If these options are unavailable in your browser, your IT department may have restricted these settings and will need to clear the cache for you.)
Mobile Browsers:
- Android
- Chrome for Android
- Safari for iOS
- Chrome for iOS
Desktop Browsers:
- Chrome
- Firefox
- Microsoft Edge
- Opera
- Safari 8 and later (macOS)
Troubleshooting Alternatives
If clearing the cache does not resolve the issue, you may want to consider using a private browsing window in your preferred browser as a temporary solution:
- Private Browsing (Firefox)
- Browse in private with Incognito mode (Chrome desktop and Android)
- Browse InPrivate in Microsoft Edge
- Use Private Browsing in Safari on Mac
- Turn Private Browsing on or off on your iPhone, iPad, or iPod touch
If an IT professional needs additional information, please contact us, and we will be happy to offer further assistance or support!
Website Status #
The QuaverEd status page communicates issues with our websites, including significant outages with the product, Single Sign-On, QuaverEd.com, or Help.QuaverEd.com.
If you’re facing an unreported issue, please contact our customer service team at (866) 917-3633 or use the contact form.
Data Sharing Agreements #
QuaverEd is willing to sign Data Sharing Agreements that protect student and teacher data. We will comply with FERPA, COPPA, and any state laws regarding data sharing. Please review our Privacy Policy for more information.
If you have any questions or would like for us to sign a Data Sharing Agreement, please email PrivacyDirector@QuaverEd.com.