Your account, once created, remains your personal account. You will not lose any of your custom created screens, lessons, or assignments.

To transition to your new school, reach out to a supervisor or administrator responsible for the QuaverEd license at your new school. Ask them to add you to the Quaver license associated with your new district or school.

Customers: Contact our Accounts Receivable department to pay your invoice, ask questions about your payment status, or receive a copy of your invoice. You can call us at (615) 922-2018 or email us at AR@QuaverEd.com. 

Vendors: Contact our Accounts Payable department to send an invoice or check on the status of an invoice. You can call us at (615) 922-2021 or email us at Accounting@QuaverEd.com.

You can find instructions for accessing QuaverEd using Single Sign-on for all the platforms we integrate with here.

QuaverEd integrates with various LMS systems for SSO. ClassLink, Clever, Google, Schoology, Canvas, LTI, Identity Automation, and SAML/ADFS. Explore your options here and get in touch with our Integrations Team.

QuaverEd also integrates with multiple rostering applications: Infinite Campus API, ClassLink OneRoster API, Google Classroom API, OneRoster CSVs, and PowerSchool API. Find them here.

Get in touch with our Integrations Team at integrations@quavered.com to get started! 

Try a few troubleshooting steps to find out what might be going on:

Restart Your Device

• If ever you experience an issue on your device, a quick restart should be the first tech check. It often resolves an array of user issues.
  

Clear Your Browser Cache

• As you visit websites on your device, your browser stores (or “caches”) data to improve future load times when you revisit those sites. As we update the Quaver site, your browser may load a previous version that was stored in your browser cache. Here are instructions for clearing the cache on both Mobile and Desktop device browsers. When selecting a time range be sure to select “All Time” or the highest possible range.
  

Check Your Internet Speed

• Your device must have a download speed of at least 10 Mbps at the minimum, but 25 Mbps or faster is recommended in order for QuaverEd resources to perform as intended. Visit www.speedtest.net or www.fast.com to check your internet speed. If your test results are lower than 10 Mbps, we recommend reaching out to your school/district IT for further assistance with bolstering your internet connection.
  

Try a Different Browser

• Such as Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge
  

Smart Board Settings

• If you are using Quaver on a SmartBoard, try to replicate the issue using only your computer, with a mouse and keyboard. If you are not able to replicate the same issue on your computer, then the SmartBoard may be a factor. For best results, make sure your computer has a direct connection to your SmartBoard using an HDMI cable. We also recommend recalibrating your board. If you need assistance with that process, please reach out to your district’s IT team for assistance.
  

Update your Browser and/or Operating System

• Browsers (where you visit websites) and Operating Systems (the software that allows you to use your device) are frequently updated. These updates include new features, enhanced security, and/or bug fixes. Here are instructions for updating your browser.
• https://www.quavered.com/updating-your-browser/ 

If you would like any help with these troubleshooting steps, please feel free to reach out via TechSupport@QuaverEd.com, or you can reach us by phone at (866) 917-3633. Thank you!

The QuaverEd status page communicates issues with our websites, including significant outages with the product, Single Sign-On, QuaverEd.com, or Help.QuaverEd.com.

If you’re facing an unreported issue, please contact our customer service team at (866) 917-3633 or use the contact form.

QuaverEd curricula operate on most desktop, tablet, or mobile devices. There are certain minimums that must be met and versions of the browsers that are supported. 

Apple, for example, has stopped supporting older versions of their iPads that may not function well with our curricula. However, our online platform is fully compatible with Chromebooks, Microsoft, Android, and Apple computers, tablets, and mobile devices currently supported by their manufacturers.

The software and hardware specifications provided here are QuaverEd’s suggestions to ensure the best user experience while using QuaverEd products. Any hardware and software specifications outside of this scope could have varied experiences

To ensure teachers and students are able to access their curriculum resources and assignments, please ask your IT department to whitelist all subdomains of the following domains:

• quavered.com
• quavermusic.com
• quavermic.com

Whitelisting these domains will prevent students and teachers from experiencing any barriers to their QuaverEd resources, including the possibility of the website being restricted or blocked by a school or district server.

If an IT professional needs additional information, please contact us. We will be happy to offer additional answers or support!

Our tech support team would be glad to help if you are experiencing issues. Please email us at TechSupport@QuaverEd.com or call (866) 917-3633.  

Yes, QuaverEd provides several professional development options tailored to diverse learning styles and schedules. If you’d like to receive PD credit, please complete the PD Credit form. A printable transcript will be sent to the email provided.

Important: Please seek district approval prior to taking a PD course.

Once your free preview has concluded, take the next step in your QuaverEd journey and explore your purchasing options. Start by contacting your state sales director here. 

All of our current users receive regular newsletters throughout the school year with the latest news, helpful tips, and more. If you think you are not receiving these emails, make sure communications from QuaverEd are on your district’s approved email list. You can also email us at info@quavered.com and we can check to be sure you’re on our list!

Side Note: When logged into your QuaverEd account, the Inbox, located next to the dashboard Menu notifies you of updates, product tips, and more! Be sure to check your Inbox.

With each license, you will receive additional support including access to our Professional Learning Community, as well as training and webinars that can be done in person, virtual, or on-demand. You can learn more about our services here.